Contact Our Support Team
We’re committed to providing exceptional customer service across all gaming platforms. Whether you have questions about account verification, responsible gambling resources, or technical assistance, our multilingual support team operates 24/7 to address your concerns promptly and professionally. Last updated: January 18, 2026.
Primary Contact Methods
| Contact Channel | Details | Response Time |
|---|---|---|
| Email Support | [email protected] | Within 24 hours |
| Telephone Support | +44 (0) 131 555 0847 | Immediate |
| Live Chat | Available on platform | Within 5 minutes |
Support Department Categories
- Account Management – Login issues, identity verification, self-exclusion requests
- Payment Processing – Deposits, withdrawals, transaction status inquiries
- Gaming Issues – Technical glitches, bonus activation, game accessibility
- Responsible Gambling – Wagering limits, counselling referrals, addiction support
- Complaints Resolution – Formal disputes, regulatory escalation, compensation claims
All communications comply with UK Gambling Commission regulations. For complaints unresolved within 8 weeks, contact the Independent Betting Adjudication Service (IBAS).